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Individuals and Family PlansContact Us

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Get in touch with our member support

Individuals & Family Plans

(including from your employer)

TTY/TTD: 1-800-735-2989Fax: 1-254-298-3385

Vital Traditions Members

Information for Medicare Advantage Plans

TTY/TTD: 1-800-735-2989

SeniorCare Members

Information for Medicare Cost Plans

TTY/TTD: 1-800-735-2989

RightCare Members

STAR Medicaid Plan

TTY/TTD: 1-800-855-2880

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Send a message online

  • Log in to your account to send a secure message to the member support team.
  Send a message

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Nurse Advice Line

  • Nurses are available to advise members 24 hours a day, 365 days a year.

  1-877-505-7947

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Answers to Frequently Asked Questions

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Not yet a member?

  • If you're thinking about enrolling with Scott & White Health Plan, call us at 1-866-522-2515.
  • If you'd like to enroll in a health plan through the Health Insurance Marketplace, please visit healthcare.gov, call your local agent, or call GoHealth at 1-866-427-3017 for assistance. Scott & White Health Plan does not offer plans through the Health Insurance Marketplace.

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Sales and service locations

We’re here serving Texans — in person. You can stop by one of our offices to discuss your options and see which plan is right for you.

  • Discuss options
  • Sign up for coverage
  • Pay a bill (Temple Only)
  • Change plan information

Need a different kind of assistance?

Providers

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Employers

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Agents & Brokers

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