Complex Case Management
This program is for members who have chronic conditions or complex care needs. A nurse case manager will work with members, families, and the physician to create a plan to meet the member’s ongoing complex care needs. Case managers advocate for members and assist them with setting goals and making a personal plan to improve their health. They also can assist with arrangements for necessary services. Case managers answer questions and provide education to help members have a better understanding of their condition and plan of care.
The purpose of the program is to help members get the best possible results and the greatest value from their health plan. Participation is voluntary. There is no additional cost to members for this program.
For more information, please request a screening to see if Complex Case Management is the right program for your needs.
Our Health Coaching program addresses 65 different diseases and conditions and is available to Scott & White Health Plan members by calling a Health Coach at 1-877-505-7947. You can also contact a health coach via email from the Health Information Center website.
You can also look up information on medical conditions and drugs, watch videos made by patients and/or doctors, use interactive tools such as quizzes and calculators, check on symptoms you may be having or just read the latest health news.
The Health Information Center1 also contains our Shared Decision Making resources. Our resources give you reliable tools and information to help you make important medical decisions about your health. Use them to become better informed about your condition so you can work more closely with your doctor when discussing your treatment.
1 Currently, SeniorCare (Cost) plan members are not eligible to receive calls from Health Coaches, but they may use the toll-free number and Health Information Center website for health information and tools.
Nurse Advice Line
Nurses are available to our members 24 hours a day, 365 days a year. Our nurses can give you information about how to take care of yourself at home or can help you decide if an appointment, an urgent care visit or an emergency room visit is best for your symptoms. If you want to talk to a nurse, call 1-877-505-7947
Health Education Audio Reference (HEAR)
For those who want to listen to information about a health topic, Scott & White Health Plan offers Health Education Audio Reference (HEAR) Library, with over 300 English-language and 25 Spanish-language topics. To listen to information on a health topic, call 1-877-505-7947 and select option 2.
The Wellness Assessment creates a complete summary of your health, and then lays out steps to improve it. We guide you to make healthier choices and lifestyle changes that will help you prevent disease. Your Wellness Assessment will provide you with personalized strategies designed by health care professionals to help you make healthy lifestyle choices.
Assessment for non-members
Assessment for members
Maternity Topics and MOMS Program
Get important information and resources for new Moms and Dads from our MOMS program that supports families following the birth of a newborn with personal phone calls by a licensed professional.
Breast Pump Voucher Information, please speak to one of our MOMS programs professionals. A MOMS program professional can be reached at 254-298-3088 or Toll free at 888-316-7947.