Non-Medicare Member Support
Medicare Member Support
Send a Message to Support
As we continue to monitor the spread of COVID-19, we are committed to keeping you informed. Customer advocates are available by phone, as always. Click here for more information and benefit updates.
Effective March 6, 2020, and until further notice, Scott and White Health Plan is waiving member cost-sharing for care related to COVID-19, which includes testing, telehealth services, outpatient office visits and inpatient hospital stays. This applies to fully insured Commercial and Medicare Advantage members. Members of self-funded employer groups should contact their Human Resources Department for information on covered benefits.
Choose from a variety of health plans for Texans big and small.
We're here to help! Due to the effects of the recent Tropical Storms and Hurricanes, SWHP members are encouraged to visit swhp.org/disaster for updates & information. Contact Scott and White Health Plan Customer Service for assistance accessing medical care and/or services.
Individual & Family, Group and Medicare members: The new MyBSWHealth 24/7 member portal experience is live. Learn more here.
RightCare members: Visit RightCare.FirstCare.com for access to 24/7 self-service.
Scott and White Health Plan, part of Baylor Scott & White Health, has acquired FirstCare Health Plans. The combined plans will cover almost 400,000 members across North, West, and Central Texas. Visit SWHP.org/FirstCare for details.
Get advice from a nurse.
1-877-505-7947 (TTY: 711)
Customer Service for Medicare Plan members.
1-866-334-3141 (TTY: 711)
Customer Service for Individual & Family Plan members.
1-800-321-7947 (TTY: 711)
Customer Service for RightCare members.
1-855-TX-RIGHT (TTY: 711)
Learn about our Medicare Plans.
1-800-782-5068 (TTY: 711)
Learn about Individual & Family Plans.
1-866-522-2515 (TTY: 711)
Find an HMO or EPO plan that works for you.
If you're ready for Medicare, we're ready to get you covered.
Elevate STAR coverage with our RightCare plan.
Learn more about the app, watch the video.
Download the MyBSWHealth app to access your plan information and ID card on your mobile phone.
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-321-7947 (TTY: 7-1-1 o 1-800-735-2989).