Nine-County Weather Disaster Declaration

We're here to help! Due to recent severe weather in nine Texas counties, Governor Abbott has issued a disaster declaration for the following counties: Cherokee, Freestone, Houston, Leon, Madison, Nacogdoches, Robertson, San Augustine, and Shelby.

Impacted Scott and White Health Plan members are encouraged to visit swhp.org/disaster for updates and information. For assistance accessing medical care and service, call Customer Service at 1-800-321-7947 (TTY: 711) from 7 a.m. to 7 p.m. Monday – Friday or send a message to a customer advocate through the member portal.

Scott and White Health Plan Acquires FirstCare Health Plans

Scott and White Health Plan, part of Baylor Scott & White Health, has acquired FirstCare Health Plans. The combined plans will cover almost 400,000 members across North, West, and Central Texas. Visit SWHP.org/FirstCare for details.

Introducing Scott & White Care Plans

SWHP’s fully insured HMO products for large groups (50+) are now offered through a new subsidiary called Scott & White Care Plans. Members can expect to see no changes to their benefits. The only change they’ll see is a new name and logo on their plan materials.

Customer Service Hours Have Changed

SWHP Customer Advocates will be available to answer your questions or concerns during the following days and times:

• Commercial members: Monday – Friday, 7 a.m. – 7 p.m. CST
• Toll-free: 1-800-321-7947
• TTY: 711
• Medicare members: 365 days a year, 7 a.m. – 8 p.m. CST
• Toll-free: 1-866-334-3141
• TTY: 711

Language assistance services are available to you, free of charge. We look forward to serving you in the coming year.

IMPORTANT NOTICE: Prior Authorization and new eviCore program

Prior authorization for certain services is required for all plans. Refer to the Tools and Resources section of our website to make sure you know what services might require prior authorization. Members enrolled in SWHP’s Commercial and Medicare Advantage programs will also require prior authorization by eviCore for certain additional covered services (except in an emergency). Learn more about the eviCore Prior Authorization Program.

If you submitted an enrollment application and would like to check the status, click the following link: Check Application Status

NOTICE: Reset Password

If you forgot your password and would like to reset it, click the following link: Reset Password