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As we continue to monitor the spread of COVID-19, we are committed to keeping you informed. Customer advocates are available by phone, as always. Click here for more information and benefit updates.
Effective March 6, 2020, and until further notice, Scott and White Health Plan is waiving member cost-sharing for care related to COVID-19, which includes testing, telehealth services, outpatient office visits and inpatient hospital stays. This applies to fully insured Commercial and Medicare Advantage members. Members of self-funded employer groups should contact their Human Resources Department for information on covered benefits..
Choose from a variety of health plans for Texans big and small.
Effective March 6, 2020, and until further notice, Scott and White Health Plan is waiving member cost-sharing for care related to COVID-19, which includes testing, telehealth services, outpatient office visits and inpatient hospital stays. This applies to fully insured Commercial and Medicare Advantage members. Members of self-funded employer groups should contact their Human Resources Department for information on covered benefits.
Since the flu virus changes every year, it's important to get your annual flu shot. It's quick, convenient and no charge for most members. Learn more.
The Ascension Providence health system has extended its contract with Scott and White Health Plan through December 31, 2020.
You may opt-in for SMS Text Notifications service by updating your preferences in the Member Portal. These steps show you how.
Scott and White Health Plan, part of Baylor Scott & White Health, has acquired FirstCare Health Plans. The combined plans will cover almost 400,000 members across North, West, and Central Texas. Visit SWHP.org/FirstCare for details.
Prior authorization for certain services is required for all plans. Refer to the Tools and Resources section of our website to make sure you know what services might require prior authorization. Members enrolled in SWHP’s Commercial and Medicare Advantage programs will also require prior authorization by eviCore for certain additional covered services (except in an emergency). Learn more about the eviCore Prior Authorization Program.
Get advice from a nurse.
1-877-505-7947 (TTY: 711)
Customer Service for Medicare Plan members.
1-866-334-3141 (TTY: 711)
Customer Service for Individual & Family Plan members.
1-800-321-7947 (TTY: 711)
Customer Service for RightCare members.
1-855-TX-RIGHT (TTY: 711)
Learn about our Medicare Plans.
1-800-782-5068 (TTY: 711)
Learn about Individual & Family Plans.
1-866-522-2515 (TTY: 711)
Find an HMO or EPO plan that works for you.
If you're ready for Medicare, we're ready to get you covered.
Elevate STAR coverage with our RightCare plan.
Learn more about the app, watch the video.
Download the MyBSWHealth app to access your plan information and ID card on your mobile phone.
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-321-7947 (TTY: 7-1-1 o 1-800-735-2989).