Don't have an EOB? View your Claim Snapshot.
We have updated the Member Portal Explanation of Benefits feature. Log in, click on “Claims” from the menu on the left side, then click on the amount under “Plan Pays” to view the Claim Snapshot. A new feature called “Service Details” now gives the claims itemization you may have been looking for. See an overview of this new feature here.
Multiple ways to pay your premiums
Avoid telephone wait time and pay your premium electronically. You can pay online through the Member Portal or through our automated system at 877-729-3763. See our Make a Payment page for more information.
Effective Monday, Feb. 15, Scott & White Health Plan’s Customer Advocacy Department will change hours of operation. The phone line will open at 7 AM and close at 8 PM CST.
Need help with service issues?
Get answers to Frequently Asked Questions - subsidies, premium payment, technical troubleshooting, and more.