New Hours for the New Year

Effective January 1, 2019, SWHP Customer Advocates will be available to answer your questions or concerns during the following days and times:

• Commercial members: Monday – Friday, 7 a.m. – 7 p.m. CST
• Toll-free: 1-800-321-7947
• TTY: 711
• Medicare members: 365 days a year, 7 a.m. – 8 p.m. CST
• Toll-free: 1-866-334-3141
• TTY: 711

Language assistance services are available to you, free of charge. We look forward to serving you in the coming year.

Scott and White Health Plan to Acquire FirstCare Health Plans

Scott and White Health Plan, part of Baylor Scott & White Health, has signed a definitive agreement for Scott and White Health Plan to acquire FirstCare Health Plans. The combined plans will cover almost 400,000 members across North, West, and Central Texas. Visit SWHP.org/FirstCare for details.

IMPORTANT NOTICE: Prior Authorization and new eviCore program

Prior authorization for certain services is required for all plans. Refer to the Tools and Resources section of our website to make sure you know what services might require prior authorization. Members enrolled in SWHP’s Commercial and Medicare Advantage programs will also require prior authorization by eviCore for certain additional covered services (except in an emergency). Learn more about the eviCore Prior Authorization Program.

If you submitted an enrollment application and would like to check the status, click the following link: Check Application Status

NOTICE: Reset Password

If you forgot your password and would like to reset it, click the following link: Reset Password