Healthcare fit for Texas

COVID-19 Update: We're here for you

As we continue to monitor the spread of COVID-19, we are committed to keeping you informed. Customer advocates are available by phone, as always. Click here for more information and benefit updates.

Effective March 6, 2020, and until further notice, Scott and White Health Plan is waiving member cost-sharing for care related to COVID-19, which includes testing, telehealth services, outpatient office visits and inpatient hospital stays. This applies to fully insured Commercial and Medicare Advantage members. Members of self-funded employer groups should contact their Human Resources Department for information on covered benefits.

Network Update for the Waco Area

The Ascension Providence health system has extended its contract with Scott and White Health Plan through December 31, 2020.

New! Enable Mobile SMS Text Notifications in Member Portal Message Center

You may opt-in for SMS Text Notifications service by updating your preferences in the Member Portal. These steps show you how.

Scott and White Health Plan Acquires FirstCare Health Plans

Scott and White Health Plan, part of Baylor Scott & White Health, has acquired FirstCare Health Plans. The combined plans will cover almost 400,000 members across North, West, and Central Texas. Visit SWHP.org/FirstCare for details.

Prior Authorization with eviCore Program

Prior authorization for certain services is required for all plans. Refer to the Tools and Resources section of our website to make sure you know what services might require prior authorization. Members enrolled in SWHP’s Commercial and Medicare Advantage programs will also require prior authorization by eviCore for certain additional covered services (except in an emergency). Learn more about the eviCore Prior Authorization Program.