Once a year, during your birthday month, Scott and White Health Plan will send you a questionnaire, which allows us to update our records with other sources of health care coverage for you and your family (e.g., medical, prescription or Medicare). Your response will enable Scott and White Health Plan to provide prompt and accurate processing of your claims. Scott and White Health Plan will automatically send you this questionnaire annually.
Once you have received your annual questionnaire, the quickest and easiest way to update your record is to log in to the Healthcare Coverage Center and provide the information requested. You will need the account number listed on your letter and your date of birth to log in.
Log in to the Healthcare Coverage Center
If you would like to provide this information prior to your birthday month, please call 1-888-925-9754