skip to main content

Enter Title

Contact Us

Text/HTML

Member Support

Need information or have a question? We’re here to help. Visit the 24/7 Member Portal or call us using the Customer Service phone number on the back of your member ID card. Don’t have your ID card handy? Choose from the following options:

Individuals & Family Plan Members

Information and support for Marketplace insurance plans

Visit the 24/7 Member Portal

Send a Secured Message in Member Portal

1-844-633-5325 (7 a.m. to 7 p.m. Central Time, Monday-Friday)

Note: If you purchased your plan directly through Scott and White Health Plan (off-exchange), please call 1-800-321-7947.

TTY: 711

Fax: 1-254-298-3385

Employer Group Plan Members

Information and support for Employer Group insurance plans

Visit the 24/7 Member Portal

Send a Secured Message in Member Portal

1-800-321-7947 (7 a.m. to 7 p.m. Central Time, Monday-Friday)

TTY: 711

Fax: 1-254-298-3385

BSW SeniorCare Advantage Medicare Members

Information and support for Medicare Advantage plans

Visit the 24/7 Member Portal

Send a Secured Message in Member Portal

1-866-334-3141 (7 a.m. to 8 p.m. Central Time, daily)

TTY: 711

RightCare Members

Information and support for the STAR Medicaid Plan

Visit the 24/7 Member Portal

1-855-897-4448 (8 a.m. to 5 p.m. Central Time, Monday-Friday [except for state-approved holidays])

TTY: 711

Text/HTML

Nurse Advice Line

Nurses are available to advise members 24 hours a day, 365 days a year.

1-877-505-7947 (TTY: 711)

Text/HTML

Frequently Asked Questions

Get answers to the most commonly asked questions at your fingertips.

General Health Plan FAQs

Text/HTML

Need a Different Kind of Assistance?

Providers

Contact Us

Employers

Contact Us

Agents & Brokers

Contact Us

Text/HTML