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Not Yet a Member?

  • If you're looking for Medicare plans, call a licensed insurance agent at 1-800-782-5068 or TTY: 1-800-735-2989.
  • If you're thinking about enrolling in an Individual and Family plan, call us at 1-866-522-2515.
  • If you'd like to enroll in a health plan through the Health Insurance Marketplace, please visit healthcare.gov, call your local agent, or call GoHealth at 1-866-427-3017 for assistance. Scott and White Health Plan does not offer plans through the Health Insurance Marketplace.

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Member Support

Get In Touch With Our Member Support

Individuals & Family Members

Information and support for Employer and marketplace insurance plans

Send a Secured Message in Member Portal

1-800-321-7947


TTY: 1-800-735-2989

Fax: 1-254-298-3385


Medicare Members

Information and support for Medicare plans, including Advantage and SeniorCare

Send a Secured Message in Member Portal

1-866-334-3141


TTY: 1-800-735-2989


RightCare Members

Information and support for the STAR Medicaid Plan

1-855-TX-RIGHT

TTY: 1-800-855-2880

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Nurse Advice Line

Nurses are available to advise members 24 hours a day, 365 days a year.

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Frequently Asked Questions

Get answers to the most commonly asked questions at your fingertips.

General Health Plan FAQs

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Need a Different Kind of Assistance?

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