skip to main content

Text/HTML

An easier way to make a difference

Become part of a homegrown network dedicated to making your job easier.

Join Our Network

Text/HTML

ANNOUNCEMENT: Scott & White Health Plan Provider Relations Representative Contact Information

To identify who your PR Rep is, please use the territory map, which lists the name and cell phone number of each PR Rep along with a color-coded legend that shows the counties that each PR Rep covers. The PR Reps serve as your liaison with SWHP. They are available to assist you with information regarding SWHP’s policies, procedures, questions, and issues or concerns.

IMPORTANT NOTICE: For BSWH Employee Plan ONLY.

All SWHP non-contracted provider requests for prior authorization are processed by Cigna. 

Please take the following steps to ensure your request is processed in a timely manner:

    • You MUST FIRST verify benefits and eligibility with SWHP by phone. Call 1-844-769-3994 and speak to a customer advocate.
    • When verification is complete, you may have the advocate transfer you directly to Cigna, OR you may contact Cigna at 1-866-494-4872 to determine prior authorization requirements and initiate prior authorization requests.

Text/HTML

More online tools mean less overhead, less waiting, and less headaches

Claim Submission

Get faster responses and more timely payments when you file electronically.

File Electronic Claim

Provider Portal

Check claim status, see which services require preauthorization, and more

Log In

Case Management

Find complex case management referral forms (physician & facility) here.

Referral Forms

Text/HTML

Making a difference for providers

A Trusted Network

Be a part of a network that's nationally recognized and highly rated. 

Mobile-Friendly Portal

Check member eligibility, claim status, and more on your smartphone.

Provider Support

Enjoy the same support we offer your patients.

Text/HTML