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ANNOUNCEMENT: Scott & White Health Plan Provider Relations Representative Contact Information

To identify who your PR Rep is, please use the territory map, which lists the name and cell phone number of each PR Rep along with a color-coded legend that shows the counties that each PR Rep covers. The PR Reps serve as your liaison with SWHP. They are available to assist you with information regarding SWHP’s policies, procedures, questions, and issues or concerns.


All SWHP non-contracted provider requests for prior authorization are processed by Cigna. 

Please take the following steps to ensure your request is processed in a timely manner:

    • You MUST FIRST verify benefits and eligibility with SWHP by phone. Call 1-844-769-3994 and speak to a customer advocate.
    • When verification is complete, you may have the advocate transfer you directly to Cigna, OR you may contact Cigna at 1-866-494-4872 to determine prior authorization requirements and initiate prior authorization requests.


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