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All SWHP non-contracted provider requests for prior authorization are processed by Cigna. 

Please take the following steps to ensure your request is processed in a timely manner:

    • You MUST FIRST verify benefits and eligibility with SWHP by phone. Call 1-844-769-3994 and speak to a customer advocate.
    • When verification is complete, you may have the advocate transfer you directly to Cigna, OR you may contact Cigna at 1-866-494-4872 to determine prior authorization requirements and initiate prior authorization requests.

IMPORTANT NOTICE for providers who serve members of SWHP individual/family plans

In 2017, Scott & White Health Plan will no longer offer individual and family plans through the health insurance Marketplace and will refine its off-Marketplace offerings. Get more information on how this may affect your patients who are covered by SWHP.


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