IMPORTANT NOTICE: For BSWH Employee Plan ONLY.
All SWHP non-contracted provider requests for prior authorization of services or drugs obtained through the medical benefit are processed by Cigna.
Please take the following steps to ensure your request is processed in a timely manner:
- You MUST FIRST verify benefits and eligibility with SWHP by phone. Call 1-844-769-3994 and speak to a customer advocate.
- When verification is complete, you may have the advocate transfer you directly to Cigna, OR you may contact Cigna at 1-866-494-4872 to determine prior authorization requirements and initiate prior authorization requests.