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Paper Claims

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IMPORTANT NOTICE: Claim refunds must always be sent to the claims refund address.

Any claim refunds sent to the paper claims address will be returned to the sender for correction.

ProvidersSubmit a ClaimPaper Claims

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Paper Claim Forms

If you prefer to file claims the old-fashioned way, we do accept paper claims. This will take longer to process than electronic claims. You’re expected to follow Texas Department of Insurance (TDI) requirements, as well as meet our requirements for filing claims.

To avoid having your claims delayed, sent back, or denied, please be sure to review our submission guidelines and tutorials and send your correspondence, by type, either to the Paper Claims Address or to the Claim Refunds Address posted below, as appropriate.

    For your convenience, we provide the following forms:

    Paper Claims Address

    Scott and White Health Plan
    ATTN: Claims Review Dept.
    PO Box 21800
    Eagan, MN 55121-0800

    Claim Refunds Address

    Scott and White Health Plan
    ATTN: Claim Refunds
    PO Box 840523
    Dallas, TX 75284-0523

    Certified Mail Address

    Scott and White Health Plan
    c/o Smart Data Solutions
    960 Blue Gentian Road
    Eagan, MN 55121-1500