Health and Wellness Programs
Treating yourself right isn't a fad, it's a good habit. And it's a habit anyone can pick up. Let our Wellness
programs improve the areas of your life that could use a boost.
Scott and White Health Plan (SWHP) offers a variety of programming designed to meet your health and wellness needs
regardless of where you may be on the continuum of care. Providing a comprehensive suite of effective resources
and tools, we provide a tailored experience built on the demands of our members. We strive to continuously
provide the right care, in the right place, at the right time. It is our mission to promote a healthy lifestyle
and empower our members to become an active participant of their healthcare team.
Nurse Advice Line
Nurses are available to our members 24 hours a day, 365 days a year. Our nurses provide information about taking care
of yourself at home or they can help you decide if an appointment, an urgent care visit, or an emergency room
visit is best for your symptoms. To locate your appropriate Nurse Advice Line phone number, please log into the
The Wellbeing Assessment is a simple, digital health survey that helps you take steps toward a more vibrant and healthier life. The Wellbeing Assessment asks questions about your life and delivers customized action steps from our Lifestyle Management Program.
Modules are self-paced, available online, and convenient for promoting physical and mental health, all things to help you feel your best.
Assessment for members
Assessment for non-members If you are not a member, you will need a Corp ID to take the assessment. If you don’t know your Corp ID, contact your Benefits Administrator or you can call Scott and White Health Plan Customer Service at 800-321-7947 (7 am – 7 pm, Monday-Friday).
In addition to the wellness assessment, our digital wellness platform offers:
Digital Health Coaching – 6-week coaching modules with action plans, important articles, online seminars and video content on topics that include:
- Live Tobacco Free
- Healthy Weight
- Less Stress
- Healthier Diet
- Active Living
Progress Tracker – the digital platform has a dashboard to help you keep track of important health information like A1C, weight/ BMI, cholesterol, blood pressure and physical activity. These biometric measurements can be charted over time to monitor your long-term health.
Fitness Tracker Integration – Synchronize your personal fitness tracker with the wellness platform to monitor your physical activity progress on the dashboard.
Digital Health Library – Access to articles, videos, recipes and other content to support a healthier life. You can search for condition-specific information or ex-plore highlighted topics.
Challenges – Sometimes you need extra motivation to go the extra mile. You can participate in step challenges, hydration and even relaxation challenges.
Online Community – Access to online community forums where you can give and receive support for goals as well as get feedback from health coaches in the community.
Disease management programs are designed to improve the health of persons with chronic conditions and reduce
associated costs from avoidable complications. These goals are accomplished by identifying and treating
chronic conditions more quickly and more effectively, slowing the progression of those diseases. Disease
management is a system of coordinated heathcare interventions tailored to your conditions where
self-care efforts can be implemented. Disease management empowers you, working with your healthcare
providers, to manage the disease and prevent complications.
- SWHP Commercial members can access the program by calling 1-888-360-1555 or through the following
link, Member Information Center.
- BSWH Employee Plan members can access the program by calling 1-844-279-7589
- Medicare members can access the program by calling 1-888-316-7947 or 254-298-3088
Complex Case Management
This program is for members who have chronic conditions or complex care needs. A nurse case manager will work
with members, families, and the physician to create a plan to meet the member’s ongoing complex care
needs. Case managers advocate for members and assist them with setting goals and making a personal plan
to improve their health. They also can assist with arrangements for necessary services. Case managers
answer questions and provide education to help members have a better understanding of their condition
and plan of care.
The purpose of the program is to help members get the best possible results and the greatest value from their
health plan. Participation is voluntary. There is no additional cost to members for this program.
For more information, please request a
screening to see if Complex Case Management is the right program for your needs.
Maternity Topics and MOMS Program
Scott and White Health Plan supports new and expecting parents. In the MOMS Program, licensed professionals provide important information and
resources for new moms and dads, and answer any questions they may have as they plan for their newborn.
If you are planning to breastfeed your newborn and would like information regarding our breast pump program,
or information on contracted Durable Medical Equipment (DME) providers, please contact the MOMS Program
team at 1-888-316-7947. We will provide a breast pump to new mothers through one of our contracted DME
providers as early as the third trimester. Only breast pumps obtained through a contracted DME provider
will be reimbursed.
A lifetime of good health starts with quality medical care throughout your life. Thanks to the Affordable Care Act
(ACA), this care is now within the reach of all Americans. ACA requires health plans to eliminate cost sharing
and cover preventive care services recommended by the U.S. Preventive Services Task Force (USPSTF), guidelines
specifically issued for women and adopted by Health Resources & Services Administration (HRSA), the Advisory
Committee on Immunization Practices, and the Bright Futures Guidelines of the Academy of Pediatrics.
The following recommendations are general guidelines for all ages and should not dictate the care you receive. Your
doctor will let you know what tests and exams you may need based on your specific risk factors and overall
- Guidelines may change throughout the year based on new or revised laws and/or regulations, and additional
- Services must be billed with a primary diagnosis of preventive, screening, counseling, or wellness, if
applicable, to qualify and other restrictions may apply.
- Your benefits plan may contain additional preventative care benefits, exclusions, and limitations. Check
your plan documents for a complete description of benefits, exclusions,
limitations, and condition of coverage.
- Grandfathered plans (a plan that hasn’t changed since 2010) may have costs. See your plan documents to find
your specific coverage and costs.
- Talk to your health care provider about a proper schedule of check-up visits.
Preventive Care versus Diagnostic Care
Comprehensive evaluation to prevent health problems; you do not have symptoms or
other abnormal studies suggesting abnormalities.
Medical care to treat or diagnose a problem, to monitor existing problems, or follow
up on abnormal test results.