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Explanations of Benefits (EOB)


Your Explanation of Benefits (EOB)

When your medical claims are processed by Scott and White Health Plan, you can view your Explanation of Benefits statement online through the Member Portal. The EOB outlines the disposition of your claim, including the amount paid. You must be registered for the Member Portal to view your electronic EOBs. Select “Sign Up Now” from the LOG IN box to register. You will need your member ID card to complete registration. (If you already have a member account, you can click “Log In” to view your claims information and EOBs.)

Receiving EOBs electronically ensures that benefit information is available when and where it is needed. Electronic EOBs also reduce administrative costs and demonstrate environmental awareness by eliminating paper usage. Your EOBs will be delivered electronically through the portal unless you specifically request to receive paper EOBs in the mail. To request paper EOBs, log in to the portal and select “Update Preferences.”