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Attention Members Impacted by Disaster Declaration

Deadly Ameba Found In The Lake Jackson Water Supply

September 29, 2020, Governor Abbott Issues Disaster Declaration For Brazoria County.

Governor Abbott Renews July 5, 2020 Disaster Declaration

September 22, 2020, Governor Abbott Renews Disaster Declaration For Hurricane Hanna.

Governor Abbott Renews August 23, 2020Disaster Declaration

September 22, 2020, Governor Abbott Renews Disaster Declaration For Hurricane Laura.

Tropical Storm Beta

September 21, 2020, Governor Abbott issued a disaster declaration in these additional counties: Aransas, Bee, Bexar, Brazoria, Calhoun, Chambers, Fort Bend, Galveston, Hardin, Harris, Jackson, Jasper, Jefferson, Jim Wells, Kenedy, Kleberg, Liberty, Live Oak, Matagorda, Nueces, Orange, Refugio, Sabine, San Augustine, San Patricio, Shelby, Travis, Victoria, and Wharton.

Hurricane Marco and Tropical Storm Laura

August 26, 2020, Governor Abbott issued a disaster declaration in these additional counties: Camp, Ellis, and Tarrant counties.

August 25, 2020, Governor Abbott issued a disaster declaration in these counties: Anderson, Angelina, Bowie, Cass, Cherokee, Dallas, Fort Bend, Franklin, Gregg, Grimes, Harrison, Houston, Leon, Madison, Marion, Montgomery, Morris, Nacogdoches, Panola, Polk, Red River, Rusk, Sabine, San Augustine, San Jacinto, Shelby, Smith, Titus, Travis, Trinity, Tyler, Upshur, Walker, Waller, Wharton, and Wood counties.

Severe Weather from July 25, 2020

Due to the severe weather event that began on July 25, 2020, Governor Abbott issued a disaster declaration for the following counties: Aransas, Bee, Bexar, Brazoria, Brooks, Calhoun, Cameron, Dimmit, Duval, Fort Bend, Galveston, Goliad, Harris, Hidalgo, Jackson, Jim Hogg, Jim Wells, Kenedy, Kleberg, La Salle, Live Oak, Matagorda, McMullen, Nueces, Refugio, San Patricio, Starr, Victoria, Webb, Wharton. Willacy, and Zapata.

We're here to help.

For members impacted by the severe weather, know that you have Scott and White Health Plan's support and wishes for a safe and swift recovery. We serve more than 220,000 Texans, and we're here to help you in any way we can—working with hospital systems, pharmacies, and other providers to ensure you get the care and medications you need.

Contact Scott and White Health Plan's Customer Service Team for assistance accessing care and/or medical services:

  • • Dial the number on the back of your ID card
  • • Or, send a message to a Customer Advocate through the member portal.

Care & Coverage Updates

If you are a member in one of the impacted counties, please contact Contact Scott and White Health Plan Customer Service Team. We want to help make sure you have access to any care and medication you may need.

Helpful Tips & Phone Numbers

  • • For emergencies, call 9-1-1 or go directly to the nearest hospital.
  • • For non-emergencies, call Customer Service to find a doctor or health care professional in your network.
  • • Talk to a nurse—24/7—by calling 1-800-724-7037 or 1-877-505-7947.
  • • If you have your member ID card, bring it with you when you get care.
  • • If you don't have your ID card, call Customer Service or print a temporary card from our member portal.