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Attention Members Impacted by the Nine-County Severe Weather Event

Due to the severe weather severe weather event that began on April 12, 2019, Governor Abbott issued a disaster declaration for the following counties: Cherokee, Freestone, Houston, Leon, Madison, Nacogdoches, Robertson, San Augustine and Shelby.

We're here to help.

For members impacted by the severe weather, know that you have Scott and White Health Plan's support and wishes for a safe and swift recovery. We serve more than 220,000 Texans, and we're here to help you in any way we can—working with hospital systems, pharmacies, and other providers to ensure you get the care and medications you need.

Contact Scott and White Health Plan's Customer Service Team for assistance accessing care and/or medical services:

  • • Dial the number on the back of your ID card
  • • Or, send a message to a Customer Advocate through the member portal.


Care & Coverage Updates

If you are a member in one of the impacted counties listed in Governor Abbott's April 17, 2019 Disaster Declaration, please contact Contact Scott and White Health Plan Customer Service Team. We want to help make sure you have access to any care and medication you may need.


Helpful Tips & Phone Numbers

  • • For emergencies, call 9-1-1 or go directly to the nearest hospital.
  • • For non-emergencies, call Customer Service to find a doctor or health care professional in your network.
  • • Talk to a nurse—24/7—by calling 1-800-724-7037 or 1-877-505-7947.
  • • If you have your member ID card, bring it with you when you get care.
  • • If you don't have your ID card, call Customer Service or print a temporary card from our member portal.