The Scott and White Health Plan Difference
Over 230,000 Texans trust Scott and White Health Plan because we offer local longevity and community partnership, combined with over three decades of unparalleled customer service. Our plans offer affordable access to high-quality care from physicians and hospitals in the Baylor Scott & White Health system and other quality healthcare providers throughout Texas.
We’ve been in Texas for decades. We’re here, living and working in Texas communities, just like you. Our corporate structure and local leadership give us the flexibility to do what’s right for our customers…right here at home.
Innovative, Integrated Delivery
Because we're integrated with Baylor Scott & White Health, we have the unique ability to implement innovative medical programs and offer convenient access to high-quality care, increased coordination of patient care, and improved patient outcomes.
Quality Programs that Drive Savings
We’re proud of our focus on quality and our team of leaders who ensure we’re applying the highest quality standards and surpassing them, day in and day out. We routinely score higher than our competitors, and we're the #1 rated private health insurer in Texas (NCQA, 2017-2018).
We value the customer experience, and we enhance our services based on your feedback every day. But one thing that continues to be unique about Scott and White Health Plan is that technology isn’t a replacement for our personal service – it’s a complement to it.
- We're available by phone. Our Customer Advocates are available from 7 a.m. to 8 p.m. Central Time, 7 days a week. Call us.
- We're available online. Send a secured message through our member portal and get an answer within 24 hours or less.
- We offer member self-service. Through the member portal, access your claims information, print an ID card, or check your benefits 24 hours a day.
- We connect your patient and member experience. Log in to myBSWHealth.com or download the myBSWHealth app to gain access to your Baylor Scott & White Health patient information, and your SWHP member information, all in one place.